Privacy statement
SmartEdge AI provides AI assistants that answer phone calls and website chat for organisations, with a client dashboard. This statement explains which personal data we process when you use our website, contact us or are our client, why we do so and what your rights are.
1. Who we are
SmartEdge AI, Hoensbroek (the Netherlands), KvK 97321451, VAT NL005262718B32. We are responsible for the processing described in this statement. Send questions or requests to info@aismartedge.com.
2. What we process, why and on what basis
| Situation | Data | Purpose and legal basis |
|---|---|---|
| Contact form | Name, company, email, phone (optional), your choice and message | To reply and plan a call. Basis: your request (steps towards a contract) and our legitimate interest in responding. |
| Talk to our AI (voice) | Your voice and what you say, the transcript of the call | A demonstration of our AI assistant at your request. Basis: your request to start the demo. |
| Ask our AI (FAQ) | The question you type and the answer | To answer your question. Basis: your request. |
| Email and WhatsApp | Your name, number or email address and the message | To answer your message. Basis: legitimate interest. |
| Clients | Name, role, business contact details, billing details, KvK and VAT number, payment details | To perform the contract, invoice and process payments. Basis: contract and legal (tax) obligation. |
| Client dashboard | Name, email, profile photo and password (encrypted) of the client's staff | To log in and use the dashboard. Basis: contract. |
| Visiting the website | Anonymised statistics about page visits | To improve the website. We do not use tracking or advertising cookies. |
3. Calls our assistants handle for clients
If you call an organisation, or use a website chat, for which SmartEdge AI provides the assistant, we process that data on behalf of that organisation. That organisation is responsible for it and its own privacy statement applies. We act as a processor under a data processing agreement with that organisation. At the start of such a call you hear that you are speaking with a digital assistant.
4. Who we share data with
We do not sell data and do not use it to train AI models. We only share data with service providers that help us run the website and the service:
- Framer (hosting of this website and anonymised statistics)
- Google (storage of contact form messages)
- Vapi (the AI assistant, telephony, voice and chat; recordings and transcripts are deleted after 14 days)
- Supabase (database and login of the client dashboard, in Frankfurt)
- Cloudflare (hosting of the client dashboard)
- Stripe (invoices and payments)
- Resend (sending emails from the dashboard)
5. Outside the European Union
Some of these providers are based in the United States. We only let data go there with a valid safeguard, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
6. How long we keep data
- Contact requests: up to 12 months after the last contact, unless you become a client.
- Demo conversations with our AI: recording and transcript 14 days, chats 30 days at Vapi.
- Client data: for as long as the contract runs. We keep invoices and accounting records for 7 years, as the law requires.
- Dashboard accounts: until the account is deleted or the contract ends.
7. Security
We take appropriate measures to protect data. Connections use HTTPS, stored data is encrypted, each office only sees its own data in the dashboard and our own access requires a password plus an authenticator code.
8. Cookies
This website does not set tracking or advertising cookies. We only use technically necessary storage and anonymised statistics that cannot be traced back to you, which is why we do not ask for cookie consent.
9. Your rights
You may access, correct or delete your data, restrict or object to its processing and ask for it to be transferred. Where you gave consent, you can withdraw it at any time. Send your request to info@aismartedge.com; we reply within one month.
If you disagree with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Changes
We may update this statement. The latest version is always on this page.
Questions about privacy? Email info@aismartedge.com.